Terms & Conditions

1.1 You should read these terms and conditions (the Terms) carefully before using this website. In the Terms, we use “we”, “us” and “our” to refer to Pioneer LED Ltd and “you” and ““your” to refer to you, as the website visitor to our website.

1.2 These Terms govern your use of our website; by using our website, you accept the Terms in full. If you disagree with the Terms or any part of the Terms, you must cease use of our website immediately.

2.1 Company Name:  Pioneer LED Ltd;

2.2 Company Registration Number:  10759711;

2.3 What We Do:  Pioneer LED is a manufacturer and installer of bespoke digital display solutions. More details on our website: www.pioneerled.uk;

2.4 Address:  [Insert Address];

2.5 Email:  [Insert Email];

2.6 Telephone: [Insert Telephone].

3.1 Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

3.2 You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

3.3 Conditions of Use

We will make every effort to make the website available for your use, however we cannot guarantee that the website’s availability will continue at all times or that it will not be interrupted at any time. In agreeing to use our website, you must not:

 
• re-publish material from this website (including republication on another website);

 

• sell, rent or sub-license material from the website;

 

• show any material from the website in public;

 

• reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

 

• edit or otherwise modify any material on the website; or

 

• redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

3.4 Under the Terms outlined above at 3.3, we reserve the right to prevent you from accessing our website at any time should you fail to comply with any of the above Terms (from 3.3).

4.1 You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

4.2 You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

4.3 You must not conduct any systematic or automated data collection activities (including without limitation to scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

4.4 You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.

4.5 As per Term 3.4, we reserve the right to prevent you or suspend your access at any time should you fail to comply with any of the above Terms from 4.1 to 4.4 as set out.

5.1 Our Privacy Policy

This firm processes your data in accordance with the terms of the Data Protection Act 2018, the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 and the relevant provisions relating to the General Data Protection Regulation (GDPR) contained within the European Union (Withdrawal) Act 2018 (UK GDPR). This Data & Privacy Notice explains, in detail, the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe. Unless otherwise indicated, references in this Data and Privacy Notice to the GDPR refer to the UK GDPR.

We understand that there is a lot of information contained here, however we want you to be fully informed about your rights, and how our firm uses your data. We hope the following sections will answer any questions you have but if not, please do get in touch with us (see Terms 2.1 to 2.5 for our direct contact information).

5.2 Conditions for Processing Data

Our firm are only entitled to hold and process your data in accordance with applicable laws and regulations. The current law on data protection sets out a number of different reasons for which a law firm may collect and process your personal data. These include:

5.3 Regulatory

We also use data to communicate with our regulators or legislators and to obey laws, regulations and codes of conduct that apply to us.

5.4 Cookies

5.5 How long will we keep your data?

We only keep your data for as long as is necessary for the purpose(s) for which it has been provided.

5.6 Who do we share your personal data with?

We sometimes share your personal data with trusted third parties. We only do this where it is necessary.
We apply a strict policy to those recipients or data processors to keep your data safe and protect your privacy. In particular:

 
• We provide only the information they need to perform their specific services.

 

• They may only use your data for the exact purposes specified in our contract with them.

 

• We work closely with them to ensure that your privacy is respected and protected at all times.

 

• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

5.7 Where is your data processed?

We may transfer personal data overseas. In particular, we use cloud IT and similar data storage facilities based in the Republic of Ireland and therefore may store, process and transmit data to and within the EEA.
Whenever we transfer any data out of the UK, we ensure a similar degree of protection is afforded to it and treated with the same security measures regardless of location, and in accordance with our internal processes and policies as well as regulatory and legal obligations. In particular, we ensure that at least one of the following safeguards is implemented:

 
• we will only transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK by means of an adequacy decision or similar in accordance with UK adequacy regulations or otherwise will comply with EU GDPR transfer restrictions, as applicable;

 

• where we use certain service providers, we may use specific contractual provisions which gives personal data the same protection it has within the UK and ensures a similar level of protection to the personal data as if it was processed within the UK, as applicable, and/or

 

• we will require that any overseas third party to which we disclose personal data to: (a) only use that personal data for the purposes for which it was disclosed, (b) use all technical and organisational measures which are reasonable in the circumstances to secure that personal data, (c) delete that personal data when it is no longer required, and (d) treat that personal data in accordance with this Data and Privacy Notice and the appropriate data privacy law.

6.1 You have rights under UK GDPR and these include the right to be informed what information we hold about you. In particular, you have the right to request the following:

 
• access to the personal data we hold about you – commonly referred to as a ‘data subject access request’, this is free of charge in most cases;

 

• the correction of your personal data when incorrect, out of date or incomplete;

 

• that we stop or restrict any consent-based processing of your personal data after you have withdrawn consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end; and

 

• the deletion of all your personal information in certain circumstances, for instance, if the information is no longer necessary for the purposes for which it was collected.

6.2 You also have the right to request a copy of any information about you that we hold at any time.

If we choose not to action your request, we will explain to you the reasons for our refusal.
For further details on your rights, please visit the Information Commissioner’s Office at https://ico.org.uk/your-data-matters/

7.1 Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

8.1 In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to cease processing for reasons connected to your individual situation. Once notified, we must do so immediately unless we believe we have a legitimate overriding reason (for example under UK legislation or regulations) to continue processing your personal data.

9.1 The website may include hyperlinks to external third-party websites at times or reference other websites of interest, however these are provided for your convenience only.

9.2 Once you have used these links to leave our website, you should note that we do not have any control or proprietary ownership over any third-party websites referred to and thereby accept no responsibility for any content or information included within these third-party websites.

9.3 Your use of the third-party websites thereafter will be governed by the Terms of that specific third-party site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement or policy applicable to the website in question.

10.1 We reserve the right to update our privacy policy from time to time without notifying you directly. By continuing to use the services and our website, you agree to the latest version of our privacy policy. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

10.2 Your privacy and issues surrounding this are important to us. This privacy notice explains our approach to any information we may collect from you, and the purposes for which we process your personal information.

10.3 Should any of the Terms or part of these Terms be deemed invalid or unenforceable by a Court of law with the correct jurisdiction, we agree that the specified Term(s) will be deemed to be deleted without change to the other prevailing provisions within this Agreement.

11.1 Please note that our calls are recorded for training and quality purposes.

12.1 If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

12.2 You can contact them by calling 0303 123 1113 or by visiting their website online at www.ico.org.uk/concerns.

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the following meanings:

Company means Pioneer LED Ltd, including any successor entity, trading name, division, or affiliated entity supplying Goods or Services under these Terms and Conditions.

Client means any individual, company, partnership, limited liability partnership, public body, local authority, football club, association, organisation, or other legal entity purchasing or requesting Goods and/or Services from the Company.

Goods means all products supplied by the Company, whether sold, hired, manufactured, assembled, configured, or otherwise provided, including but not limited to LED scrolling signs, pharmacy LED crosses, fixed LED video walls, indoor LED displays, outdoor LED displays, mobile LED screens, mobile LED trailers, trailer platforms, lifting masts, frames, structures, control systems, processors, software, cabling, electrical components, mechanical components, covers, accessories, spare parts, and any other equipment supplied by the Company.

Services means all services provided by the Company, including but not limited to consultation, specification, design, engineering, manufacture, fabrication, assembly, configuration, testing, commissioning, installation, de-installation, training, servicing, maintenance, call-out support, repairs, upgrades, and advisory services.

Bespoke Products means Goods which are manufactured, assembled, configured, modified, branded, dimensioned, programmed, or otherwise produced specifically to the Client’s order, requirements, site conditions, branding, measurements, or intended use, whether in whole or in part.

Purchase Order means any purchase order, order form, instruction, confirmation, framework call-off, release order, or similar document issued by the Client, whether in writing, electronically, verbally, or via any procurement system.

Contract means any legally binding agreement between the Company and the Client for the supply of Goods and/or Services, incorporating these Terms and Conditions.

Commencement of Production means the point at which the Company begins any of the following activities in reliance on the Client’s order: procurement of materials or components, allocation of manufacturing capacity, fabrication, assembly, programming, configuration, engineering work, or third-party supplier engagement.

1.2 References to writing or written shall include email and electronic communication.

1.3 Any reference to a statute or statutory provision shall include any amendment, re-enactment, or replacement thereof.

1.4 Headings are for convenience only and shall not affect interpretation.

2.1 These Terms and Conditions apply to all Goods and Services supplied by the Company, without exception.

2.2 These Terms and Conditions apply to all orders, howsoever placed, including but not limited to: purchase orders; orders placed by email; orders placed verbally or via sales representatives; orders placed through the Company’s website; orders placed following quotation acceptance.

2.3 These Terms and Conditions apply notwithstanding any terms or conditions contained in or referred to in any Purchase Order, tender documentation, framework agreement, correspondence, or other document issued by the Client.

2.4 Any terms or conditions submitted, proposed, or relied upon by the Client which differ from or add to these Terms and Conditions are expressly rejected and shall be of no force or effect unless expressly agreed in writing and signed by a director of the Company.

2.5 These Terms and Conditions shall apply to the exclusion of all other terms, including any terms implied by law, trade custom, course of dealing, or prior conduct.

3.1 Any quotation issued by the Company is an invitation to treat only and does not constitute an offer capable of acceptance.

3.2 Quotations are valid only for the period stated therein, or if no period is stated, for thirty days from the date of issue, unless withdrawn earlier by the Company.

3.3 The Company reserves the right to withdraw or amend any quotation at any time prior to formation of a Contract.

3.4 No quotation shall be binding on the Company unless and until a Contract is formed in accordance with these Terms and Conditions.

4.1 A legally binding Contract shall be formed upon the earliest occurrence of any of the following events: (a) written acceptance of a quotation by the Client; (b) issue of a Purchase Order by the Client; (c) written order confirmation issued by the Company; (d) payment of any deposit, part payment, or invoice by the Client; (e) Commencement of Production by the Company; (f) instruction by the Client to proceed with manufacture, procurement, or works; (g) acceptance of delivery of Goods or commencement of Services.

4.2 For the avoidance of doubt, a Contract may be formed without a formal written agreement and may be formed by conduct.

4.3 Any instruction to proceed, approval to manufacture, or acceptance of delivery by the Client shall constitute acceptance of these Terms and Conditions in full.

5.1 Any Purchase Order issued by the Client constitutes an irrevocable instruction to proceed and a legally binding commitment.

5.2 The issue of a Purchase Order shall constitute acceptance by the Client of these Terms and Conditions in full.

5.3 Any Purchase Order terms or conditions purporting to apply to the Contract are expressly rejected, whether stated to override supplier terms or otherwise.

5.4 The Company’s acknowledgement of a Purchase Order, commencement of production, or issue of an invoice shall not constitute acceptance of any Client terms.

5.5 No Purchase Order shall introduce any right of cancellation, termination for convenience, or limitation of liability in favour of the Client unless expressly agreed in writing and signed by a director of the Company.

6.1 Orders placed by email, electronic communication, or via the Company’s sales representatives shall be legally binding upon acceptance by the Company or upon Commencement of Production.

6.2 Orders placed via the Company’s website shall be deemed accepted upon payment, order confirmation, or commencement of production, whichever occurs first.

6.3 The Client acknowledges that orders placed by any of the above methods are subject to these Terms and Conditions and shall be treated in the same manner as Purchase Orders.

6.4 The Client confirms that no employee, agent, or representative of the Company has authority to vary these Terms and Conditions unless expressly authorised in writing by a director of the Company.

7.1 These Terms and Conditions shall govern the Contract to the absolute exclusion of any terms or conditions relied upon by the Client.

7.2 Any reference by the Client to its own terms and conditions, including in a Purchase Order or procurement system, shall be of no effect.

7.3 Any purported conflict of terms shall be resolved in favour of these Terms and Conditions.

7.4 The Client expressly agrees that these Terms and Conditions prevail over any Client documentation, whether issued before or after formation of the Contract.

8.1 Any failure or delay by the Company to enforce any right or remedy shall not constitute a waiver of that right or remedy.

8.2 Any concession, discount, settlement, compromise, or acceptance of reduced payment by the Company shall be: without precedent; case-specific; non-binding for future transactions; and not a waiver of any rights.

8.3 The Client shall not rely on any previous conduct, correspondence, settlement, or course of dealing as creating any obligation or expectation beyond these Terms and Conditions.

8.4 No waiver or variation shall be effective unless agreed in writing and signed by a director of the Company.

9.1 All prices quoted by the Company are exclusive of VAT and any other applicable taxes, duties, or charges, unless expressly stated otherwise in writing.

9.2 Prices are based on the information provided by the Client at the time of quotation. Any change in specification, quantities, dimensions, site conditions, or scope shall entitle the Company to revise the price accordingly.

9.3 Prices do not include any costs arising from delays, variations, incorrect information, or additional requirements caused by the Client.

10.1 Unless expressly agreed otherwise in writing, the following payment structure shall apply:

(a) Standard and small orders: Full payment in advance is required prior to Commencement of Production.

(b) Larger bespoke projects: A minimum deposit of fifty percent (50%) of the total Contract value is required prior to Commencement of Production. The remaining balance shall be payable in full prior to delivery, collection, or installation, whichever occurs first.

10.2 The Company reserves the right to determine whether an order constitutes a standard order or a larger bespoke project.

10.3 The Company shall be under no obligation to commence production, procure materials, schedule installation, or deliver Goods until the required deposit or payment has been received in cleared funds.

11.1 Deposits are paid in consideration of the Company reserving manufacturing capacity, procuring materials, and commencing bespoke production.

11.2 Where a deposit has been paid and the Client cancels the order within twenty four (24) hours of Contract formation and prior to Commencement of Production, the deposit shall be refunded in full.

11.3 Where cancellation occurs after twenty four (24) hours, or where Commencement of Production has occurred, all deposits are strictly non-refundable.

11.4 The Client expressly acknowledges that deposits represent a genuine pre-estimate of the Company’s losses and administrative costs and are not a penalty.

12.1 The Client may cancel an order only within twenty four (24) hours of Contract formation and only where Commencement of Production has not occurred.

12.2 Any purported cancellation after this period shall constitute a repudiatory breach of Contract.

12.3 In the event of cancellation after twenty four (24) hours, or after Commencement of Production, the Client shall be liable to pay one hundred percent (100%) of the Contract value, unless expressly agreed otherwise in writing by the Company.

12.4 The Company may, at its sole discretion and without precedent, agree to accept a reduced settlement limited to costs incurred, materials ordered, labour expended, and third-party commitments.

12.5 The Client acknowledges that bespoke Goods may not be reusable or resalable and that cancellation causes loss to the Company beyond materials alone.

13.1 All invoices shall be payable in accordance with the payment terms stated thereon or, if no terms are stated, immediately upon issue.

13.2 The Company reserves the right, without liability, to suspend production, delivery, installation, or Services where any sum is overdue or information required from the Client has not been provided.

13.3 Any suspension under this clause shall entitle the Company to recover any resulting additional costs, delays, or rescheduling charges.

14.1 If the Client fails to pay any sum due by the due date, interest shall accrue on the overdue amount on a daily basis at a rate of four percent (4%) above the Bank of England base rate, calculated daily and compounded monthly, from the due date until payment in full.

14.2 The Company shall be entitled to recover all reasonable costs incurred in recovering overdue sums, including legal fees, debt collection costs, and administrative expenses.

15.1 Delivery dates provided by the Company are estimates only and shall not be contractually binding.

15.2 Delivery of Goods shall take place at the location agreed in writing, or where no location is specified, at the Company’s premises.

15.3 Where the Client elects to collect the Goods, or arranges collection through a third-party courier or transport provider, delivery shall be deemed to occur at the moment the Goods are released from the Company’s control.

15.4 Where the Company arranges delivery via a third-party carrier, such carrier acts as the Client’s agent for the purposes of transport and handling unless expressly agreed otherwise in writing.

16.1 Risk in the Goods shall pass to the Client immediately upon delivery to the Client’s premises, collection by the Client/courier, or release to any third-party transport provider.

16.2 From the moment risk passes, the Client assumes full responsibility for the Goods, including but not limited to loss, damage, theft, environmental exposure, and improper handling.

17.1 The Client shall inspect the Goods immediately upon delivery or collection, and in any event prior to installation, deployment, or use.

17.2 The Client shall notify the Company in writing of any visible damage, missing items, or discrepancies immediately upon delivery or collection, and within twenty four (24) hours of delivery or collection.

17.3 Any claim relating to transit damage must be supported by clear photographic evidence taken at the point of delivery or collection.

17.4 Failure to notify the Company within the time limits specified shall constitute unconditional acceptance of the Goods as delivered.

18.1 The Goods shall be deemed accepted upon the earliest of: installation; deployment or use; modification by the Client or third party; or failure to notify defects within the inspection period.

18.2 Once accepted, the Client shall have no right to reject the Goods.

18.3 Acceptance of the Goods shall not be affected by any subsequent discovery of damage caused by handling, installation, or operation after delivery.

19.1 Where installation, handling, or deployment is carried out by the Client or any third party, the Company shall have no liability for any damage caused during such activities.

19.2 The Company confirms that all Goods are fully tested, verified, and in full working condition prior to dispatch or release.

19.3 Any damage arising after delivery or collection, including damage caused by incorrect installation, improper handling, environmental exposure, or misuse, shall be the sole responsibility of the Client.

20.1 Where installation services are provided by the Company, such services are limited strictly to the scope expressly agreed in writing.

20.2 Any works, equipment, services, or preparation not expressly included in the agreed scope are excluded and shall be the responsibility of the Client.

20.3 The Company does not act as principal contractor unless expressly agreed in writing.

21.1 The Client shall ensure that the installation site is fully prepared, accessible, and safe prior to the scheduled installation date.

21.2 Without limitation, the Client is responsible for ensuring: unrestricted access; safe working conditions; adequate structural support; availability of suitable power supply and data connections; and availability of lifting equipment/scaffolding where required.

21.3 The Company shall not be responsible for verifying the structural adequacy of walls, roofs, posts, or supporting structures unless expressly agreed in writing.

22.1 The Client shall provide power supplies, sockets, isolation points, and data connections in accordance with the Company’s specifications.

22.2 Unless otherwise stated, power and data provision is excluded from the Company’s scope of works.

22.3 Delays or failures caused by inadequate or incorrect power or data provision shall not be the responsibility of the Company.

23.1 The Client is solely responsible for obtaining all permissions, consents, licences, and approvals required for installation, display, advertising, planning, highways, or road use.

23.2 The Company shall not be responsible for advising on regulatory compliance unless expressly agreed in writing.

23.3 Any delay, enforcement action, or removal requirement arising from lack of permissions shall be the responsibility of the Client.

24.1 If installation cannot proceed due to site conditions, access issues, missing infrastructure, or Client default, the Company reserves the right to charge for: abortive visits; wasted labour; travel and accommodation; equipment hire; and rescheduling costs.

24.2 Abortive visit charges shall be calculated in accordance with the Company’s prevailing service and call-out rates.

24.3 Delays caused by the Client shall entitle the Company to revise delivery dates and installation schedules without liability.

25.1 The Client warrants that all measurements, drawings, specifications, and site information provided are accurate and complete.

25.2 The Company shall not be responsible for errors arising from incorrect or incomplete information supplied by the Client.

25.3 Any additional work, rework, modification, or delay arising from incorrect information shall be chargeable.

26.1 The Company may offer training in relation to the operation, software, hardware, deployment, and safety requirements of the Goods.

26.2 Training may be delivered on-site, remotely, or by provision of documentation/manuals.

26.3 The Client may accept or decline training. Where training is declined, the Client confirms it has sufficient competence to operate the Goods safely and correctly.

26.4 Once training has been delivered or declined, full operational responsibility transfers immediately and entirely to the Client.

26.5 The Company shall have no liability for loss or damage arising from incorrect operation, misuse, lack of training, or failure to follow instructions.

27.1 The Client shall ensure that only competent, trained, and authorised personnel operate the Goods.

27.2 The Client shall comply with all operating instructions, manuals, warnings, and safety notices supplied by the Company.

27.3 The Goods shall be used only for their intended purpose and within the operational limits specified by the Company.

27.4 Any use outside intended purpose or operational limits shall automatically void warranty and release the Company from liability.

28.1 This clause applies only to mobile LED trailers and mobile LED screen products.

28.2 Upon delivery or collection, the Client assumes full responsibility for: towing; positioning; deployment; levelling; operation; storage; security; roadworthiness; ongoing servicing; and battery/generator maintenance.

28.3 The Company confirms that mobile LED trailers are supplied compliant at the point of delivery. Ongoing compliance thereafter is the Client’s responsibility.

29.1 Mobile LED trailers are subject to strict wind limits which are mandatory and non-negotiable.

29.2 For mobile LED trailers when fully elevated: (a) wind warning levels apply at approximately 20 to 27 mph; (b) mandatory shutdown and mast lowering is required at approximately 28 to 32 mph.

29.3 Integrated wind sensors and alarms may indicate when mandatory shutdown is required.

29.4 The Client shall continuously monitor weather conditions and wind warnings during operation.

29.5 Failure to comply with wind limits, alarms, warnings, or shutdown procedures shall: automatically void warranty; constitute misuse; render all resulting damage fully chargeable; and release the Company from all liability.

30.1 The Client shall not operate mobile LED trailers in unsafe weather conditions including high winds, storms, lightning, or extreme weather events.

30.2 The Client accepts that environmental conditions are outside the Company’s control and assumes full responsibility for monitoring and responding to such conditions.

30.3 The Company shall not be liable for damage caused by environmental exposure, extreme weather, or failure to follow safety procedures.

31.1 The Company provides a two (2) year manufacturer warranty on Goods supplied, commencing from the date of delivery or collection.

31.2 The warranty applies solely and exclusively to manufacturing defects in materials or workmanship.

31.3 The warranty does not cover: fair wear and tear; cosmetic damage; consumable components; damage caused by misuse, negligence, or abuse; damage caused by incorrect operation or failure to follow instructions; damage caused by environmental exposure or weather conditions; damage caused by power supply issues, voltage fluctuation, or electrical faults; damage caused by third-party handling, transport, or installation.

32.1 All Goods are fully assembled, tested, and verified by the Company prior to dispatch or release to the Client.

32.2 Testing includes functional testing of LED modules, control systems, power systems, and operational features relevant to the supplied Goods.

32.3 The Client acknowledges that Goods are supplied in full working condition at the point of dispatch or collection.

33.1 The Client is required to inspect the Goods immediately upon delivery or collection.

33.2 Failure to notify the Company of defects within the specified inspection period constitutes confirmation that the Goods were delivered in acceptable condition.

33.3 Any defect reported after installation, deployment, or use shall be presumed to have arisen after delivery unless proven otherwise by the Client.

34.1 Where installation is carried out by the Client or any third party, such installation is undertaken entirely at the Client’s risk.

34.2 The Company shall have no liability whatsoever for any damage caused during third-party installation.

34.3 Incorrect installation by a third party shall automatically void the warranty in full.

34.4 The Client confirms that third-party installers act as the Client’s agents and not as agents of the Company.

35.1 The warranty shall be void where the Goods are: used outside their intended purpose; installed in an unsuitable environment; operated outside specified limits; or modified without the Company’s written approval.

35.2 The Company shall not be responsible for assessing the suitability of the Goods for a particular use unless expressly agreed in writing.

36.1 Except where expressly agreed in writing and signed by a director of the Company, the Company gives no warranty or representation that the Goods are fit for any particular purpose or use.

36.2 The Client acknowledges that it has relied solely on its own assessment, expertise, and judgment when placing the order.

37.1 Any warranty claim must be notified to the Company in writing with full details of the alleged defect.

37.2 The Company reserves the right to inspect the Goods prior to authorising any repair or replacement.

37.3 The Company may, at its discretion, repair, replace, or rectify the defective component.

37.4 The Company shall not be responsible for removal, reinstallation, access equipment, or third-party costs unless expressly agreed in writing.

38.1 Service and call-out support includes fault diagnosis, inspection, repair, replacement, adjustment, reconfiguration, software support, and on-site assistance provided by the Company.

38.2 Service support may be provided remotely or on-site at the Company’s discretion.

38.3 Attendance on site does not constitute acceptance of warranty liability.

39.1 Service attendance shall be chargeable unless the fault is confirmed by the Company to be a manufacturing defect covered under warranty.

39.2 The following circumstances shall always be chargeable: operator error; misuse or incorrect operation; failure to follow instructions; wind-related damage; power supply faults; third-party interference; software misconfiguration; environmental exposure; failure to provide access.

39.3 If, following attendance, a fault is determined not to be a manufacturing defect, all associated costs shall be payable by the Client.

40.1 The Company’s standard service and call-out rates are as follows and may be revised from time to time: (a) On-site technician attendance: £250 to £450 per technician per day; (b) In-house labour: £70 per hour; (c) Mileage: 45 pence per mile for travel beyond 50 miles from Bedford head office (both ways); (d) Weekend/out-of-hours: 25% uplift; (e) Emergency same-day: 50% uplift.

40.2 Travel time, accommodation, subsistence, parking, tolls, and access costs are chargeable where applicable.

41.1 An abortive visit shall be deemed to occur where service or installation cannot proceed due to: lack of access; site not ready; power/data unavailable; Client unavailable; or incorrect information.

41.2 Abortive visits shall be charged at the full applicable service rates, including travel and expenses.

42.1 All service and call-out charges are payable in accordance with the Company’s invoicing terms.

42.2 The Company reserves the right to require payment in advance for service attendance.

42.3 The Company may refuse or suspend service support where invoices remain unpaid.

43.1 Attendance does not guarantee fault resolution, particularly where issues arise from third-party systems, infrastructure, or client-supplied content.

43.2 The Company shall not be liable for consequential losses arising from downtime during service attendance.

44.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic losses arising out of or in connection with the Contract, the Goods, or the Services.

44.2 Without limitation, the Company shall not be liable for: loss of profit; loss of revenue; loss of sponsorship/advertising/broadcast income; loss of anticipated savings; loss of business opportunity; loss of goodwill; business interruption; or loss arising from cancelled events.

45.1 Subject to clause 45.2, the total aggregate liability of the Company shall be limited to the lower of: (a) the total Contract value, or (b) the total amount actually paid by the Client to the Company.

45.2 Nothing in these Terms and Conditions shall limit or exclude liability for death/personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

45.3 The Client acknowledges that these limitations are reasonable and proportionate.

46.1 The Client is solely responsible for maintaining appropriate insurance cover in respect of the Goods.

46.2 The Company shall not be responsible for uninsured losses suffered by the Client.

47.1 The Client shall indemnify and hold harmless the Company against all claims, losses, damages, liabilities, costs, and expenses arising from: misuse of the Goods; breach of these Terms; third-party installation/operation; content displayed by the Client; or failure to obtain permissions.

48.1 The Company reserves the right, without liability, to suspend any part of the Goods or Services immediately where: any payment is overdue; the Client fails to provide information/access; site conditions are unsafe; or the Client is in breach of these Terms.

48.2 Any suspension shall not constitute a breach of Contract and shall entitle the Company to revise schedules and recover costs.

49.1 The Company may terminate the Contract immediately by written notice where the Client: fails to pay; commits a material breach; becomes insolvent; ceases trading; or acts in a manner undermining trust.

50.1 The Client shall have no right to terminate the Contract for convenience.

50.2 Any attempt by the Client to terminate outside the permitted cancellation rights shall constitute a repudiatory breach of Contract.

51.1 Upon termination: all outstanding invoices become immediately due; the Client shall pay all costs incurred; and the Company shall have no obligation to complete works.

51.2 Any deposits paid shall remain non-refundable unless expressly agreed otherwise in writing.

52.1 All intellectual property rights in the Goods and Services shall remain the sole property of the Company.

52.2 Nothing in the Contract shall operate to assign or transfer any intellectual property rights to the Client.

52.3 The Client is granted a non-exclusive, non-transferable licence to use software/documentation solely for operating the Goods.

52.4 The Client shall not copy, modify, reverse engineer, or distribute Company IP without consent.

53.1 The Client is solely responsible for all content displayed on the Goods.

53.2 The Client warrants that all content displayed complies with laws and does not infringe third-party rights.

53.3 The Company shall have no liability for claims arising from content displayed by the Client.

54.1 The Client shall indemnify the Company against all claims arising from content displayed by the Client, breach of IP rights, or regulatory enforcement.

55.1 Each party shall treat as confidential all non-public technical, commercial, and business information received from the other party.

55.2 Confidential obligations shall survive termination of the Contract.

56.1 Each party shall comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

56.2 The Company shall process personal data only for the purposes of performing the Contract and in accordance with its privacy policy.

56.3 The Client warrants that it has all necessary rights and consents to provide any personal data to the Company.

57.1 The Client shall not assign or subcontract its rights or obligations without prior written consent.

57.2 The Company may subcontract any part of the Goods or Services at its discretion.

58.1 Any notice required shall be in writing and served by email, hand delivery, or pre-paid recorded delivery.

58.2 Notices are deemed received: (a) if by email, at transmission; (b) if by hand, at delivery; (c) if by post, two working days after posting.

59.1 These Terms and Conditions constitute the entire agreement between the parties.

59.2 The Client acknowledges that it has not relied on any statement not expressly set out in these Terms.

60.1 If any provision is held invalid or unenforceable, it shall be deemed modified or deleted without affecting remaining clauses.

61.1 No person other than the Company and the Client shall have any rights to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999.

62.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

62.2 The courts of England and Wales shall have exclusive jurisdiction.